Refund Policy

Our policy

We want you to be happy with your edit. If you're not satisfied with the delivered video, your package includes revision rounds to get it right — please use these first, as most concerns are resolved this way.

If work hasn't started on your order yet, you're entitled to a full refund.

Once editing has begun, refunds are assessed case by case, and if a project can't be completed to a reasonable standard after all included revisions have been used, we'll offer a partial or full refund at our discretion.

Refunds are not available once a final edit has been delivered and approved by you.

Delivered edits are considered approved if no revision request is received within 7 days of delivery.

Your consumer rights

Nothing in this policy limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Contact

To request a refund, email thalorstudio@gmail.com.